Privacy Policy

Effective date: 01/04/2026
Website owner: Australian Cyber Essentials
Website: australiancyberessentials.com.au

At Australian Cyber Essentials (“we”, “us”, “our”), we are committed to protecting your privacy and handling personal information in an open and transparent way.

This Privacy Policy explains how we collect, use, disclose and store personal information through our website, including information submitted through our online enquiry form.

1. What personal information we collect

We may collect personal information that you voluntarily provide to us, including:

• your name
• email address
• phone number
• business name, if applicable
• any other information you include in an enquiry form or message

We may also collect limited technical information when you use our website, such as:

• IP address
• browser type
• device information
• pages visited
• date and time of access
• referring website

2. How we collect personal information

We collect personal information in a number of ways, including when you:

• submit an enquiry through our website
• contact us by email or phone
• interact with our website
• use your browser to access our website, including through cookies or analytics tools

3. Why we collect personal information

We collect, hold, use and disclose personal information for purposes including:

• responding to your enquiries
• communicating with you about our services
• providing customer support
• improving our website and user experience
• monitoring website performance and security
• complying with legal obligations

We do not currently offer customer accounts, memberships or online purchasing through this website.

4. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

These technologies may collect information such as:

• your browsing behaviour on our website
• the pages you visit
• time spent on pages
• general location information based on IP address

We may use third-party analytics services, such as [insert analytics provider, e.g. Google Analytics], to help us understand website usage.

You can usually modify your browser settings to block or delete cookies. However, some parts of the website may not function properly if cookies are disabled.

5. Online enquiry forms

When you submit an enquiry through our website, we collect the information you provide in the form so that we can respond to your request.

Please do not send sensitive personal information or confidential information through the enquiry form unless specifically requested and appropriate safeguards are in place.

6. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

• website hosting providers
• IT support or website maintenance providers
• email or form-processing service providers
• analytics providers
• professional advisers
• government, regulatory or law enforcement bodies where required by law

We do not sell personal information to third parties.

7. Overseas disclosure

Some of our service providers, such as web hosting, email, cloud storage or analytics providers, may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with Australian privacy requirements.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

These steps may include:

• secure website hosting
• restricted access to personal information
• password protection and system security measures
• use of reputable third-party service providers

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Access and correction

You may request access to the personal information we hold about you and request that we correct inaccurate, out-of-date or incomplete information.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access or making corrections.

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law.

When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

12. Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below.

We will consider your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the updated version on our website.

The revised version will be effective from the date posted on the website.

14. Contact us

If you have any questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact us.